Shipping policy

SHIPPING POLICY This policy applies to orders placed at sbdsupply.com with 4 In 1 Supply Pty Ltd trading as SBD Supply (ABN 60 674 034 256). WHERE WE DELIVER We deliver within Australia only. Please give a street address where someone can receive the goods. We may not be able to deliver to PO Boxes or parcel lockers. If your address can't be delivered to, we will contact you. PRICES AND GST All product prices on our website are in Australian dollars and include GST. The GST amount is shown at checkout and on your tax invoice. Your full order total, including any shipping, is shown at checkout before you pay. SHIPPING COSTS Shipping is charged by the total weight of your order, Australia-wide. Rates include GST. Total weight – Shipping (Australia-wide, incl. GST) Up to 0.5 kg – $11.00 Over 0.5 kg, up to 5 kg – $16.50 Over 5 kg, up to 22 kg – $31.90 Over 22 kg – $60.50 Trade account prices exclude GST; trade shipping is $10 / $15 / $29 / $55 plus GST. CLA, Cougar and Telbix lighting ships directly from our suppliers in Melbourne and can't be picked up. These items are charged separately from our other products, using the same rates, so an order with both will show two shipping amounts added together. We don't currently offer free shipping or a free-shipping threshold. The exact shipping charge is shown at checkout. FREE PICKUP (WARWICK FARM NSW) • Pickup address: 8/72-74 Orange Grove Road, Warwick Farm NSW 2170. • Pickup hours: 9am to 5pm. • Orders from our Sydney suppliers are usually ready in 2 to 4 business days. Please wait for our "ready for pickup" email before you come. • Please bring your order confirmation or receipt. • CLA, Cougar and Telbix items can't be picked up. If your cart contains any of these brands, checkout will only offer delivery. To pick up other items, please place them in a separate order. PROCESSING AND DELIVERY TIMES Most of our products are sent directly from the brand's warehouse. Dispatch times depend on the supplier and on stock. Delivery times after dispatch depend on your location, and regional areas, WA, NT and TAS can take longer. All times are estimates, not guarantees. If an item is out of stock or on back order, we will email you with an estimated date. If you don't want to wait, you can cancel that item for a full refund. If you need your order by a particular date, please contact us before you order and we'll check with the supplier. ORDERS WITH MORE THAN ONE BRAND Products from different brands are sent from different warehouses. Your order may arrive in more than one parcel, on different days. TRACKING When tracking details are available, we will email them to you. CHECKING YOUR DELIVERY Please check your parcels as soon as they arrive, before installing anything. • If anything is damaged, missing or not what you ordered, email us at sales@sbdsupply.com within 2 business days of delivery. Please include your order number and photos of the item, the packaging and the shipping label. This lets us claim from the supplier or carrier quickly. • Please don't install an item that looks damaged. Keep all packaging until the issue is sorted. Reporting later does not remove your rights under the Australian Consumer Law, including for damage you couldn't see on delivery. Please contact us as soon as you notice a problem. See our Refund Policy for details. FAILED DELIVERY AND ADDRESS ERRORS Please check your delivery address and phone number before you pay. If a parcel is returned because the address was wrong or incomplete, or because nobody could receive it, we may need to charge the cost of sending it again. CONTACT US Phone: 0406 947 433 Email: sales@sbdsupply.com 4 In 1 Supply Pty Ltd trading as SBD Supply, ABN 60 674 034 256 8/72-74 Orange Grove Road, Warwick Farm NSW 2170